Ceylon Hop
Plan a tripToursTravel GuideWhy usAbout

Terms & Conditions

The agreement between you and Ceylon Hop when you book with us.

Welcome to Ceylon Hop!

A message from the founders:

We started Ceylon Hop with one goal: to help travellers experience the beauty of Sri Lanka in a safe, flexible, and fun way.

We’re not big fans of legal jargon, and we hope you’ll never have to think about these terms. Our priority is always to provide the best possible experience, and we do our best to assist travellers with any issues that arise. That said, terms and conditions are a standard part of any travel business and help ensure transparency.

The following terms and conditions are in place to protect both you and us. While we often go above and beyond to assist travellers, these guidelines help define our service.

We appreciate your time in reading these, and we look forward to seeing you on the road!

The Ceylon Hop Founders

Who you are booking with

Last updated: [DATE — OWNER TO CONFIRM]

“Ceylon Hop”, “we” and “us” in these terms mean [REGISTERED COMPANY NAME AND REGISTRATION NUMBER — OWNER TO CONFIRM], registered at [REGISTERED ADDRESS — OWNER TO CONFIRM]. That is the company you enter into an agreement with when you book, and the company these terms are between.

You can reach us any time on WhatsApp +94 77 966 9662 or by email at hello@ceylonhop.com.

1. General information

By booking a transfer or trip and using Ceylon Hop’s services, you acknowledge and agree to these Terms & Conditions. You may be required to provide personal details when making a booking.

Your booking is personal to the travellers named on it and is not transferable unless we agree otherwise. If you need to pass a booking on to someone else, just ask — we look at those requests case by case.

All bookings made through this website are subject to verification, including confirming availability and payment validation. In some cases, additional email verification may be required.

2. Our services

Ceylon Hop provides ground transport across Sri Lanka. We offer three ways to travel:

  • Private transfers — a private, air-conditioned vehicle (car or van) between any two points you choose, door to door, at a fixed price. A single booking may include several stops or legs.
  • Shared seats — a per-seat fare on selected popular routes that run on set service days. Seats are limited, subject to availability, and confirmed only once your booking is paid.
  • Chauffeur-guide trips — a private vehicle with a driver-guide who stays with you for the whole journey, priced per day. You arrange and book your own accommodation; we suggest options but do not sell or guarantee them.

Each vehicle class has a maximum number of passengers and bags. Please book a vehicle suited to your group size and luggage — we may be unable to carry more than the stated capacity.

Travelling with minors: passengers under 18 must travel with a parent or legal guardian. Identification and proof of age may be requested.

3. Bookings & changes

  • We recommend booking at least 48 hours before travel so we can confirm your vehicle and driver. We will always try to help with shorter-notice requests.
  • For shared seats, availability is limited and applies only to the route’s scheduled service days. A seat is guaranteed only once your booking is paid.
  • You can request changes to your booking by contacting us — see the change and cancellation terms in section 7.

Third-party bookings:

  • If you book through a travel agent, the agent is responsible for forwarding payments to us. Ceylon Hop is not liable for any issues caused by an agent’s failure to process your payment.

4. Payment

  • Bookings are paid online in advance through our payment provider. We may take a deposit to secure your booking with the balance due before travel, or full payment at checkout, as shown at the time of booking.
  • Prices are quoted and charged in US Dollars (USD) unless stated otherwise. Your bank may apply its own currency-conversion fees.
  • Your booking is confirmed once payment (or the required deposit) is received and we send your confirmation.

5. Luggage

  • Keep valuables, electronics, important documents, medication, and money with you in the passenger cabin.
  • Pack your belongings securely, and let us know in advance about oversized or unusual items so we can send a suitable vehicle.
  • While we handle luggage with care, Ceylon Hop is not liable for damage, loss, or delays due to travel conditions.

6. Liability disclaimer

  • Ceylon Hop is not responsible for injuries, loss, or damages sustained while using our services, except in cases of proven negligence on our part.
  • We are not liable for delays, cancellations, or route changes due to circumstances beyond our control, including but not limited to weather, road conditions, and third-party actions.

7. Refunds & cancellations

Your cancellation terms depend on how you travel. Each window below is measured back from your departure or start time, and the windows do not overlap — exactly one of them applies to any cancellation.

Point-to-point transfers (single or multi-leg)

  • More than 24 hours before departure: free cancellation and unlimited changes — a full refund of the amount paid.
  • In the last 24 hours before departure, a no show, or after departure: no refund is provided.

Chauffeur-guide trips (a retained driver-guide for the whole journey)

  • More than 10 days before the start date: free cancellation with a full refund.
  • 10 to 8 days before the start date: 80% refund of the trip price.
  • 7 to 3 days before the start date: 60% refund.
  • 2 days to 24 hours before the start date: 40% refund.
  • In the last 24 hours before the start date, a no show, or after the trip begins: no refund is provided.

Shared seats

[SHARED-SEAT CANCELLATION POLICY — OWNER TO CONFIRM]

Shared seats are sold per seat on a scheduled service. If you need to change or cancel a shared seat, contact us on WhatsApp +94 77 966 9662 or by email at hello@ceylonhop.com and we will help.

Cancellation requests:

  • Must be made by the cardholder, on WhatsApp +94 77 966 9662 or by email to hello@ceylonhop.com.
  • Phone calls or other forms of communication will not be considered valid cancellation requests.

Flexibility after departure:

  • You can pause or adjust your travel dates by contacting us via WhatsApp or email. We’ll always do our best to accommodate changes.

8. Fraud prevention

  • Purchases may be temporarily held for verification to prevent fraudulent transactions.

9. Privacy

  • Ceylon Hop does not sell your personal information to third parties.
  • Your data is only shared with third parties if necessary to process your booking or comply with legal requirements.
  • You can opt in or out of promotional emails at any time. See our Privacy Policy for details.

10. Operational changes & your fixed fare

  • Your fare is fixed once your booking is confirmed. We do not change the price of a confirmed booking. We may change our published fares at any time, but a change only ever applies to bookings made after it — never to one you have already booked and paid for.
  • We may adjust schedules and vehicle assignments where necessary — for example, sending an equivalent or larger vehicle, or adjusting timing for road and weather conditions. Where we send a different vehicle, it will be of the same class or better at no extra cost to you.
  • While we aim to stick to our advertised timings, we cannot guarantee exact arrival or departure times.
  • We will always do our best to ensure a smooth and reliable travel experience.

11. Disputes & complaints

If you experience any issues during your trip:

  • Speak with your driver or guide first — most things are quickest to put right on the spot.
  • If it is still unresolved, email hello@ceylonhop.com within 28 days of your trip. The sooner you tell us, the more we can do, so please write as soon as you can. We may not be able to consider claims raised more than 28 days after your trip.

12. Media & promotions

  • We sometimes take photos or video on the road. We will ask you first, and we only use pictures of you in our marketing if you have said yes.
  • If you change your mind later, tell us and we will stop using them.

13. Right to refuse service

  • Ceylon Hop reserves the right to refuse service to any passenger at our discretion.
  • We may decline to carry passengers under the influence of alcohol or drugs, or those causing disturbances or acting unsafely.
  • No refunds will be issued in cases of refused service due to misconduct.

14. Governing law

These terms, and any dispute arising out of them or out of your booking, are governed by the law of [GOVERNING LAW — OWNER TO CONFIRM], and the courts of [JURISDICTION — OWNER TO CONFIRM] have jurisdiction over them.

Final notes

We are committed to providing an enjoyable and seamless travel experience. These terms help ensure fairness for all travellers while allowing us to operate responsibly.

For any questions, don’t hesitate to reach out: Email hello@ceylonhop.com · WhatsApp +94 77 966 9662.

We look forward to welcoming you on board!